Privacy Policy
Effective date: 2026-01-20
Overview
We comply with Canadian privacy laws (incl. PIPEDA). We collect only what we need to deliver services, communicate clearly, and keep your information secure.
Data We Collect
- Contact details (name, email, phone, address)
- Service details (requested services, notes, schedules)
- Technical data (IP address, browser data)
- Optional: marketing preferences
How We Use Data
- Provide and improve services
- Send quotes, confirmations, and updates
- Maintain security and prevent fraud
Lawful Basis
We process personal information on the basis of consent, contractual necessity (to provide plumbing services and related support), and legitimate interests (service improvement, security, and fraud prevention). Where required, we seek express consent for marketing communications and cookies.
Sharing & Disclosure
- Service partners and technicians strictly for fulfilling requested services
- Payment processors when you approve transactions
- Legal authorities where required by law
We do not sell personal information. Third parties are bound by confidentiality and data protection obligations.
Retention & Security
We retain data only as long as necessary for service and legal obligations, then delete or anonymize. We use encryption and access controls.
International Transfers
We primarily store data in Canada. If data is processed outside Canada, we use contractual and technical safeguards to ensure an equivalent level of protection in accordance with PIPEDA.
Cookies & Tracking
We use essential cookies for site functionality and optional analytics with consent. You can manage preferences via our cookie banner or your browser settings.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us data, contact us to remove it.
Your Rights
You may request access, correction, or deletion of your data. Contact [email protected].
Privacy contact (Canada): +1 (587) 493-2048
Updates to This Policy
We may update this Policy to reflect changes in law or our practices. Material changes will be highlighted on this page with a new effective date.